San Rafael, CA 94901
We took so long to decide to get artificial grass. If i had only known it would go this smoothly after making the decision i would have done this so long ago. German came and gave us an estimate a year ago. He was so patient. The crew came this morning (6-3-2013) I had not watered the grass in 6 weeks. It looked rugged. At the end of the day our "grass" looks and feels amazing. They even moved a medium sized citrus tree to another location. I thought it was gonna be lost. We planted that citrus tree when we moved in with our daughter. These guys are special. The main reason for all this grass is we are getting a Service dog for our autistic son. This will give me more time with my family and the dogs wont ruin the grass. So all that said, I highly recommend Better Than Real Artificial Grass. Plus it looks and feels better than our friends grass done by a competitor. (sorry Greg) Thank You. We will definitely get our front lawn done soon
The guys who installed the artificial grass I bought elsewhere did a very good job. No complaints about that. I had not bought quite enough product to complete the project so the workers had to return to finish up on another day. I was told that I would be charged $50 per worker for the time they would be on the job which was fine by me. Unfortunately the arrived very early on a Saturday morning and this had not been scheduled or OK'd with me. Gabriel in the main office did not know they were at the house either when I called. I told them to just finish up even though it disturbed all the neighbors. They worked about 1.5 hrs and left everything finished beautifully. Later I received a bill for $400. I called and said that I would pay the bill but I did not understand the total. Then I learned that they charge for 1/2 days minimum with travel time. I suggested that I should have been told this initially since I could have finished the minimal amount of work left myself and not have bothered the neighbors to boot. I was basically just shined on by being told "the owner" insisted it be this way ie good cop (Gabriel) versus the unknown bad cop owner. Not at all professional. Left a very bad taste in my mouth.
This entire process and the end result are very superior. The installers worked hard, the result is perfect, and I love the product! My dog loves it too! Highly recommend BTRAG. BTW, the product is luxurious, made in USA, and lead and metal free.
Jorge came out on a Wednesday to our place in San Francisco. Jorge and his crew started on Friday. We have had a ton of contractors do work on our houses over the years, and they were top notch. Always on time, highly communicative, very professional when they showed up (all in uniforms). As they worked throughout the day, they were efficient and fast and did all of the little stuff right. Offered to throw away extra trash, cleaned the yard outside of the area they were workingon, and when they were finished made sure everything was spick and span. HIGHLY recommended from a self-proclaimed pain in the butt customer. Thanks Better Than Real Artificial Grass
I'm more than pleased with my decision to use Better Than Real Artificial Grass. I have dogs that will never ruin my new turf and it stands up well to the pee and poop test. A quick rinse of 30 seconds eliminates any order that may follow. Installation was flawless and the attention to detail was amazing. I'm saving time and money, this product will pay for itself and use less resources. It's green in more ways than one. If you're on the fence on why you would use this product, ping me and I'll tell you why their product is superior and their service is unsurpassed.
We've had our BTG lawn for about a year now and it is fantastic. It has held up well to 2 small boys; a dog and various wildlife (Deer, coyotes) that frequent our lawn. Jorge and his team are extremely responsive; they completed the work on schedule and did not leave a mess behind. It is wonderful in the winter since the boys can play on the lawn in the rain with no mud!!
Can't say enough about Jorge and his crew. Stan came out to give me an estimate on a Saturday and he was there exactly when he said he would be, he was professional, knowledgeable, and his estimate was lower than all other turf companies I had received estimates from. On the day they were to install the artificial grass they showed up at exactly 8 AM when they said they would arrive. Stan had a crew of 6 or 7 with two large trucks. Their estimate was to finish in 2 days and they were done in 1 day with a lot of extra touches that were not in the estimate and that they did not charge for. I'm not sure why anyone would go to any other turf company seeing the quality product and installation done by Jorge, Stan, and their crew. A totally professional organization.
Made an appt for them to come give an estimate, so I came home early from work. About a half hour after he said he would be here I had to call him and leave a message, than an hour after he was supposed to be here he left a message to say he was late and would be here in 2 hours (around 7:30)! When I called him to let him know that wouldn't work he didn't even apologize or try to reschedule. I will be taking my business elsewhere.
A crew of 4 plus a supervisor who estimated the job arrived before 8AM. They worked nonstop until after 5PM on our 30 by 20Ft back yard. Took out the old sod and removed many difficult tree roots, added their gravel, sand, edging, grass product, more sand, etc. It was perfect. I stare at it constantly. It sets off our back space beautifully and no more watering, mowing, fertilizing. So happy with the whole process.
Jorge and his crew came and installed artificial grass in our back yard last summer. First, their price was almost half the cost of their major competitor. The grass has held up well through the winter thus far. Jorge was very professional from the first day of the estimate til the end of the project. The impressive thing is that they even let you have samples to keep to determine which type of artificial grass you want installed. On the day of the install, Jorge's crew showed up on time an did a great job. The only thing I'd recommend is for their crew is to sweep up the excess base crumbed rubber used instead of just air blowing it away. My dog and my kids love the grass. It has definitely made life more enjoyable!! No more mowing and spending all that money on fertilizer and watering!!!
Yay! Our sundeck in lower pac heights is complete, and looking like a lush palm springs oasis thanks to these guys at Better Than Real Artificial Grass. Jorge and his staff were very professional, friendly, and always called back or emailed when they said they would. We were able to select a great "realistic" grass with many natural grass blade colors in it so at first glance you'd never know. We have pups who love it and have not pee'd on it yet but if they did its no biggie you just hose it off. Everyone who's come by is so impressed and can't believe the difference and is surprised how realistic the grass is. I would recommend them and will def return if we need more grass done. Thanks guys! Trish
They are AMAZING! We could not be happier with the quality of work that was done in our backyard...we are thinking of having the front done now also. The quality of product they use is great...and dog resistant which was important for us because our dogs had dug huge holes in the grass (which was why we went for the artificial instead). Almost all of our neighbors have come over to look at the work that was done and not only were they all impressed, many asked for the contact information so they can have artificial grass put in at their homes as well. Jorge and Gabriel are so helpful and professional, as are the guys who do the installation. I would recommend Better Than Real Artifical Grass to anyone.