I am a friend or relative of resident
My husband & I visited his mom for the first time today, being from out of state. We were there from early morning until a little after lunch. The following are things I noticed:
All staff members seemed to have professional attitudes and work ethics, keeping busy either with the residents or in the facility. I saw no less than 4 persons cleaning: 2 washing the walls, one a toilet and one cleaning & disinfecting wheelchairs. I didn't see any lolly gagging or idle chit chat among themselves.
The facility was not only clean but, they take time there to make it feel homey, not only with the bedding that covers the beds but pictures and, with Easter around the corner, they had decorations for that on each residents' doors & on bulletin boards in different places.
Each resident has their own space in a closet, their own nightstand and dresser. They can have their own decor, bedding, etc. in their room. My MIL has a lift chair other relatives bought for her in her room.
There's a very nicely kept patio for the residents to enjoy complete with patio tables & chairs & healthy looking plants & flowers-cheerful.
Lunch smelled wonderful! And, it was a healthy, balanced meal.
All in all, I highly recommend Westchester Gardens as a facility for your elderly loved one who needs care you can no longer give. They give the residents their meds on time, are open to questions & have a caring, professional, well trained staff.